Privacy Policy
1. Introduction
At Glamorgan Heritage Coast (“we,” “us,” or “our”), accessible via glamorganheritagecoast.com, we are committed to safeguarding the privacy and personal data of our website users, visitors, and customers (“you,” “your”). Protecting your personal information is a priority, and we comply with all relevant data protection laws and regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable legislation. We uphold a commitment to transparency, accountability, and the responsible handling of your information.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all data collected through glamorganheritagecoast.com, including interactions via our website, services, communications, and transactions. Glamorgan Heritage Coast acts as the data controller in relation to the personal data we process, determining the purposes and methods for such processing.
For inquiries regarding this policy or the handling of your personal data, please contact us at [email protected].
3. Categories of Data Processed
We may collect and process the following categories of personal data:
– Usage Data: Information about your use of our website, such as browser type, operating system, internet protocol (IP) address, geographical location, date and time of visit, and your interactions with page content and links.
– Account Data: Information you provide when you create an account, register for updates, or use our services, including your full name, postal address, email address, and telephone number.
– Profile Data: Preferences, interests, feedback, browsing behavior, purchases, and any other data derived from your interaction with our content, services, or offers.
– Communication Data: Records of correspondence or inquiries you send to us, including support tickets, contact form submissions, and related communication history.
– Technical Data: Device identifiers, browser plug-in types, system specifications, screen resolution, and other technical metadata automatically transmitted by your device.
– Transaction Data: Details of financial transactions carried out on glamorganheritagecoast.com, including billing and delivery information, payment method, and transaction history. Note: We do not store complete payment card information; payments are processed through secure third-party providers.
– Preference Data: Marketing and communication preferences, consent to receive updates, and interests related to content, events, products, or promotions.
4. Legal Bases for Processing
We process your personal data only where permitted under applicable laws and regulatory frameworks. These legal bases include:
– Consent: Where you have actively provided consent, such as opting in for marketing communications or accepting cookies.
– Contractual Necessity: To fulfill or prepare for a contract we have with you, such as processing your purchase or sending confirmations.
– Legitimate Interests: To operate and improve our website, safeguard users and infrastructure, prevent fraud, and monitor analytical trends (provided such interests are not overridden by your privacy rights).
– Legal Obligation: Where we are required to comply with laws, such as responding to lawful requests from public authorities.
5. Your Rights
Under data protection laws, you have the following rights regarding the personal data we hold about you:
– Right of Access: Obtain a copy of your personal data and confirm how it is processed.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain conditions.
– Right to Restriction: Request the limitation of the processing of your personal data in specific circumstances.
– Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format, and request we transmit it to another controller.
– Right to Object: Object to processing based on legitimate interests or direct marketing purposes.
To exercise any of these rights, please contact us at [email protected]. We will assess and respond to your request in accordance with applicable laws.
6. Security Measures
We implement a range of organizational, technical, and administrative measures to protect your personal data, including:
– Encryption of data in transit and at rest.
– Access controls and user authentication systems to restrict access to authorized personnel only.
– Regular backups and recovery procedures.
– Employee data protection training and awareness programs.
While we take every reasonable precaution, no method of transmission or storage is entirely secure. You acknowledge that transmission of information via the internet carries inherent risks.
7. International Transfers
Where personal data is transferred outside of the European Economic Area (EEA) or other jurisdictions with appropriate data protection laws, we ensure appropriate safeguards are in place. These may include Standard Contractual Clauses approved by the European Commission or reliance on adequacy decisions where deemed appropriate under applicable law.
We comply with all requirements for cross-border data transfers under GDPR, CCPA, and other relevant frameworks.
8. Data Retention
We retain personal data only for as long as necessary to accomplish the purposes for which it was collected or to comply with legal, regulatory, or contractual obligations.
Retention periods include:
– Usage Data: Up to 24 months for analytical and diagnostic purposes.
– Account Data: Retained as long as the account remains active, and for up to 6 years after closure.
– Profile, Communication & Transaction Data: Up to 7 years for evidentiary and tax compliance purposes.
– Preference & Technical Data: Retained only while relevant to user interactions or marketing consent.
9. Cookie Policy
We use cookies and similar technologies on glamorganheritagecoast.com for the following purposes:
– Essential Cookies: Necessary for core website functionality, such as accessing secure areas, session management, and authentication.
– Functional Cookies: Enhance website usability by remembering your settings, location, or preferences.
– Analytics Cookies: Collect anonymized data on website usage to help us analyze and improve site performance (e.g., Google Analytics).
– Performance Cookies: Track user engagement and error messages to improve overall site experience.
10. Cookie Management and Compliance
When you visit glamorganheritagecoast.com, you are presented with the option to accept or manage cookie settings. You may also disable cookies via your browser settings; however, doing so may affect the functionality and performance of the website.
We comply with GDPR obligations regarding user consent for non-essential cookies and ensure that CCPA-required opt-out rights for California residents are honored through a clear and accessible interface.
11. Children’s Privacy
We do not knowingly collect or solicit personal data from individuals under the age of 13. If you believe we may have inadvertently collected information from a child without verified parental consent, please contact us at [email protected] so we can delete the information.
12. Policy Updates & User Notification
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or operational requirements. When changes are made, we will revise the content accordingly and, where appropriate, notify users with prominent notices on glamorganheritagecoast.com or via contact information you have provided.
Users are encouraged to review this policy periodically to stay informed of our data practices.
13. Contact Information
If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal data, please contact:
Email: [email protected]
Website: https://glamorganheritagecoast.com
We are committed to complying with all applicable privacy laws and to ensuring that your data is handled securely and respectfully. Please reach out with any concerns—we are here to help protect your privacy.